/ Yotpo

Yotpo Integration with AfterShip

Yotpo is a retention marketing platform that offers email & SMS, review management, and loyalty & referrals.

Yotpo is a retention marketing platform that offers email & SMS, review management, and loyalty & referrals.

AfterShip & Yotpo

AfterShip's integration with Yotpo offers a variety of solutions to drive engagement through interactive SMS and email, loyalty rewards and points, and authentic reviews. Brands will be able to develop a holistic experience, retain customers long-term, and boost brand engagement.

Users can infuse real-time data and automation to enrich the customer experience. Setting up advanced delivery status-based flows and triggering campaigns are easy with one native integration.

Trigger responsive SMS tracking notifications
Automate review requests post-delivery
Compensate shoppers for lost or delayed deliveries

Use cases

Build shipment status triggered SMS flow

Leverage AfterShip Tracking's shipment statuses as triggers for Yotpo's SMS & Email flow to send real-time status updates. Offer proactive communications and spark two-way conversations with SMS automation to reduce order tracking-related confusion.

Request timed post-delivery reviews

Schedule customer reviews requests after order delivery and help new customers make informed decisions. Improve request email timing and boost review conversions with an intuitive review request builder, including custom questions and photo uploads.

Offer loyalty points for shipping exceptions

Offer loyalty points for delayed or lost packages to transform a customer complaint into satisfaction. Retain customers long-term by building a flexible and intuitive loyalty program, encouraging higher LTV, and stronger brand perception.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.