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- New Question Notification (for Merchants)
Have the flexibility to turn on and off email notifications for new questions shoppers raise. Turn it on to receive inquiries timely, enabling you to respond promptly.
- Invite Past Shoppers to Answer Questions
Invite satisfied shoppers to answer questions; support customization of the invitation email template, trigger condition, and sending frequency. Shoppers who receive invitations can reply directly through email. Utilize authentic shopper voice to address similar questions, build trust with new shoppers, and drive conversions.
- New Answer Notification (for Shoppers)
Shoppers can receive an email notification when their questions are answered, up to three notifications per question. Allow shoppers to easily track the progress of their inquiries and stay updated on any answers provided.
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