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- EDD Delayed Notification with the Delay Reason
Auto-trigger notifications to customers when shipment EDDs are delayed, with specific delay reasons (e.g., extreme weather). Keep customers informed with transparent updates while reducing delay-related support inquiries.

- Custom role
Design custom user roles with specific permissions for different team responsibilities. Improve operational security by controlling who can access sensitive information and actions.
*Whitelist approval required; please contact support to apply.

- New Shipment Events Analytics Dashboard
Discover the all-new Shipment Events Report, offering a comprehensive dashboard of your shipping history that highlights key events like delays, customs holds, and reroutes. Pinpoint patterns and resolve issues promptly by identifying the exact timing and location of problems and the carriers involved.

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