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Select Tags
- Company
- Extension
- Home
- Migration
- Member
- Return Care
- Onboarding
- Collect reviews
- Social platforms
- Integration
- Account
- Organization
- Connectors
- Billing
- Display settings
- Orders
- Label history
- Carrier rates
- Notifications
- Claim page
- Organization settings
- Net Promoter Score
- Settings
- Reviews
- Settings
- Overview
- Webhook
- Coverage
- Analytics
- Integrations
- Resolution methods
- Claims
- Q&A
- Invite Past Shoppers to Answer Questions
Invite satisfied shoppers to answer questions; support customization of the invitation email template, trigger condition, and sending frequency. Shoppers who receive invitations can reply directly through email. Utilize authentic shopper voice to address similar questions, build trust with new shoppers, and drive conversions.
- New Answer Notification (for Shoppers)
Shoppers can receive an email notification when their questions are answered, up to three notifications per question. Allow shoppers to easily track the progress of their inquiries and stay updated on any answers provided.
- Trustpilot Integration Available for All Platforms
On top of Shopify platforms, we now support other platforms via API to auto-trigger Trustpilot review invitations upon "order delivered" status. Prevent negative reviews such as "order not arrived" due to premature review requests.
*Accessible by Enterprise plan users subscribed to AfterShip Tracking
*To activate this feature, click the “Contact Sales” button to create your Commerce API x AfterShip Reviews connection
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