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- New Answer Notification (for Shoppers)
Shoppers can receive an email notification when their questions are answered, up to three notifications per question. Allow shoppers to easily track the progress of their inquiries and stay updated on any answers provided.
- Trustpilot Integration Available for All Platforms
On top of Shopify platforms, we now support other platforms via API to auto-trigger Trustpilot review invitations upon "order delivered" status. Prevent negative reviews such as "order not arrived" due to premature review requests.
*Accessible by Enterprise plan users subscribed to AfterShip Tracking
*To activate this feature, click the “Contact Sales” button to create your Commerce API x AfterShip Reviews connection
- Q&A Widget
Display customer reviews and Q&A in two separate sections. Improve transparency and customer experience, reduce repetitive inquiries, and meanwhile identify what customers need to know to further improve product descriptions.
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