What's New in AfterShip

Check out our latest updates and discover new ways to elevate your business!

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Products
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  • Returns
  • Warranty
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Planned(4)

In development(0)

Delivered(5)

  • Tracking
    In-transit delivery changes
    Give shoppers one entry point on the tracking page to change address, delivery date, or pickup/hold, routed to the carrier. Reduce failed deliveries and return-to-sender costs.
  • Returns
    Returns Copilot
    Look up rules, process RMAs in bulk, and turn policies into configuration with an AI assistant inside AfterShip Returns. Save time processing returns, with less waiting on support and faster time-to-value.
  • Tracking
    Embedded tracking clip
    Embed AfterShip's tracking clip into Shopify's default extensible account pages so "Track order" shows full, current status. Cut WISMO tickets and add a richer self-serve touchpoint across the Shopify base.
  • Tracking
    Support ticket insights
    Read support tickets through the Gorgias integration to identify the ones AfterShip prevents and multiply by a configurable cost-per-ticket. See a live dollar figure of how much you save on your support costs.
  • Coming soon...
  • Returns
    In-returns deal offers
    Surface a curated upsell module inside the return and exchange flow, before the shopper confirms a refund or exchange. Turn a return into another sale, recovered right when a shopper is about to leave.
  • Tracking
    Proactive exception management
    Catch and resolve shipping exceptions in one AI-guided workspace. Reduce exception tickets and recover faster by turning detection into action in one place.
  • Warranty
    Warranty automation and review AI
    Bring warranty to the same automation as returns and let AI review claims for fraud, recommend resolutions and substitutes. Run warranty as automatically as returns, cutting costs, speeding resolution, and blocking fraudulent claims before they cost you.
  • Returns
    AfterShip Post-purchase MCP
    Connect AfterShip with an AI assistant to instantly answer post-purchase queries.
    Retrieve real-time data to simplify support and enhance efficiency.
  • Tracking
    AfterShip post-purchase MCP
    Connect AfterShip with an AI assistant to instantly answer post-purchase queries.
    Retrieve real-time data to simplify support and enhance efficiency.
    • Integrations

In-transit delivery changes

In-transit delivery changes

In-transit delivery changes

One entry point on the AfterShip tracking page for shoppers to change address, delivery date, pickup/hold and more, routing to the carrier. UPS & FedEx at launch (USPS, DHL to follow).

Why This Matters to You

  • Fewer failed deliveries and return-to-sender costs.

Returns Copilot

Returns Copilot

Returns Copilot

An AI assistant built inside AfterShip Returns that explains rules, searches and processes RMAs in bulk, and turns policies into configuration.

Why This Matters to You

  • Process returns in less time, with less waiting on support and faster time-to-value.

Embedded tracking clip

Embedded tracking clip

Embedded tracking clip

Embed AfterShip's tracking clip into Shopify's new (now default) extensible account pages, so “Track order” shows full, current AfterShip status.

Why This Matters to You

  • Fewer WISMO tickets and a richer self-serve touchpoint across the Shopify base.

Support ticket insights

Support ticket insights

Support ticket insights

An AI Support Cost Savings dashboard that, with the help of Gorgias integration, reads support tickets, identifies the ones AfterShip prevents (WISMO, order-editing), and multiplies by a configurable cost-per-ticket to show savings in dollars.

Why This Matters to You

  • See a live dollar figure of the cuts from your support costs by deflecting WISMO and order-editing tickets.

In-returns deal offers

In-returns deal offers

In-returns deal offers

A curated upsell module appears inside the return and exchange flow — usually promotional items at a discount — before the shopper confirms. It works in both the exchange and refund paths, so shoppers buy without leaving the flow.

Why This Matters to You

  • A return becomes another sale, recovered right at the moment a shopper is about to leave.

Proactive exception management

Proactive exception management

Proactive exception management

One AI-guided workspace to catch and resolve exceptions.

Why This Matters to You

  • Catch and resolve exceptions in one place. Fewer tickets, faster recovery.

Warranty automation and review AI

Warranty automation and review AI

Warranty automation and review AI

Brings warranty to the same automation as Returns. AI reviews claims for fraud (including AI-generated images), recommends a resolution, and suggests substitutes when an item is out of stock.

Why This Matters to You

  • Run warranty as automatically as returns. Cut costs, speed resolution, and block fraudulent claims before they cost you.

AfterShip Post-purchase MCP

AfterShip Post-purchase MCP

Connect your AfterShip account to an AI assistant for real-time post-purchase insights. Simply ask questions about order tracking or returns, and the assistant retrieves live data. Get clear, plain-language answers to streamline your operations.

Why This Matters to You

  • Instantly access data.
  • Eliminate manual tasks.
  • Enhance productivity.

AfterShip post-purchase MCP

AfterShip post-purchase MCP

Connect your AfterShip account securely to an AI assistant like Claude. Ask natural language questions to instantly retrieve live tracking and returns data. The assistant provides clear, concise answers, simplifying your post-purchase operations.

Why This Matters to You

  • Instantly access data.
  • Eliminate manual tasks.
  • Enhance productivity.
Join the waiting list and stay tuned for updates

Join the waiting list and stay tuned for updates

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