What's New in AfterShip

Check out our latest updates and discover new ways to elevate your business!

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Planned(3)

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Delivered(2)

  • Tracking
    In-transit delivery changes
    Give shoppers one entry point on the tracking page to change address, delivery date, or pickup/hold, routed to the carrier. Reduce failed deliveries and return-to-sender costs.
  • Tracking
    Embedded tracking clip
    Embed AfterShip's tracking clip into Shopify's default extensible account pages so "Track order" shows full, current status. Cut WISMO tickets and add a richer self-serve touchpoint across the Shopify base.
  • Tracking
    Support ticket insights
    Read support tickets through the Gorgias integration to identify the ones AfterShip prevents and multiply by a configurable cost-per-ticket. See a live dollar figure of how much you save on your support costs.
  • Coming soon...
  • Tracking
    Proactive exception management
    Catch and resolve shipping exceptions in one AI-guided workspace. Reduce exception tickets and recover faster by turning detection into action in one place.
  • Tracking
    AfterShip post-purchase MCP
    Connect AfterShip with an AI assistant to instantly answer post-purchase queries.
    Retrieve real-time data to simplify support and enhance efficiency.
    • Integrations

In-transit delivery changes

In-transit delivery changes

In-transit delivery changes

One entry point on the AfterShip tracking page for shoppers to change address, delivery date, pickup/hold and more, routing to the carrier. UPS & FedEx at launch (USPS, DHL to follow).

Why This Matters to You

  • Fewer failed deliveries and return-to-sender costs.

Embedded tracking clip

Embedded tracking clip

Embedded tracking clip

Embed AfterShip's tracking clip into Shopify's new (now default) extensible account pages, so “Track order” shows full, current AfterShip status.

Why This Matters to You

  • Fewer WISMO tickets and a richer self-serve touchpoint across the Shopify base.

Support ticket insights

Support ticket insights

Support ticket insights

An AI Support Cost Savings dashboard that, with the help of Gorgias integration, reads support tickets, identifies the ones AfterShip prevents (WISMO, order-editing), and multiplies by a configurable cost-per-ticket to show savings in dollars.

Why This Matters to You

  • See a live dollar figure of the cuts from your support costs by deflecting WISMO and order-editing tickets.

Proactive exception management

Proactive exception management

Proactive exception management

One AI-guided workspace to catch and resolve exceptions.

Why This Matters to You

  • Catch and resolve exceptions in one place. Fewer tickets, faster recovery.

AfterShip post-purchase MCP

AfterShip post-purchase MCP

Connect your AfterShip account securely to an AI assistant like Claude. Ask natural language questions to instantly retrieve live tracking and returns data. The assistant provides clear, concise answers, simplifying your post-purchase operations.

Why This Matters to You

  • Instantly access data.
  • Eliminate manual tasks.
  • Enhance productivity.
Join the waiting list and stay tuned for updates

Join the waiting list and stay tuned for updates

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