What's New in AfterShip

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Delivered(3)

  • Returns
    Returns Copilot
    Look up rules, process RMAs in bulk, and turn policies into configuration with an AI assistant inside AfterShip Returns. Save time processing returns, with less waiting on support and faster time-to-value.
  • Coming soon...
  • Returns
    In-returns deal offers
    Surface a curated upsell module inside the return and exchange flow, before the shopper confirms a refund or exchange. Turn a return into another sale, recovered right when a shopper is about to leave.
  • Warranty
    Warranty automation and review AI
    Bring warranty to the same automation as returns and let AI review claims for fraud, recommend resolutions and substitutes. Run warranty as automatically as returns, cutting costs, speeding resolution, and blocking fraudulent claims before they cost you.
  • Returns
    AfterShip Post-purchase MCP
    Connect AfterShip with an AI assistant to instantly answer post-purchase queries.
    Retrieve real-time data to simplify support and enhance efficiency.

Returns Copilot

Returns Copilot

Returns Copilot

An AI assistant built inside AfterShip Returns that explains rules, searches and processes RMAs in bulk, and turns policies into configuration.

Why This Matters to You

  • Process returns in less time, with less waiting on support and faster time-to-value.

In-returns deal offers

In-returns deal offers

In-returns deal offers

A curated upsell module appears inside the return and exchange flow — usually promotional items at a discount — before the shopper confirms. It works in both the exchange and refund paths, so shoppers buy without leaving the flow.

Why This Matters to You

  • A return becomes another sale, recovered right at the moment a shopper is about to leave.

Warranty automation and review AI

Warranty automation and review AI

Warranty automation and review AI

Brings warranty to the same automation as Returns. AI reviews claims for fraud (including AI-generated images), recommends a resolution, and suggests substitutes when an item is out of stock.

Why This Matters to You

  • Run warranty as automatically as returns. Cut costs, speed resolution, and block fraudulent claims before they cost you.

AfterShip Post-purchase MCP

AfterShip Post-purchase MCP

Connect your AfterShip account to an AI assistant for real-time post-purchase insights. Simply ask questions about order tracking or returns, and the assistant retrieves live data. Get clear, plain-language answers to streamline your operations.

Why This Matters to You

  • Instantly access data.
  • Eliminate manual tasks.
  • Enhance productivity.
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