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- Automated resolution change
Automate subsequent flows after changing to an alternative resolution method. Improve operational efficiency and eliminate the need for manual processes when switching resolution methods.
- “Auto refund to store credit” for manual resolution
Refund customers with store credits once the claim is manually marked as resolved. Quickly compensate anxious customers and recapture lost revenue.
- Analytics overview
Track changes in average rating and NPS score over time, as well as monitor the average rating for specific products within a designated timeframe. Gain valuable insights into your business performance and identify areas for improvement.
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