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- Referral Active Only for Positive Reviews
Allow merchants to add a rule to ensure the referral program only works for positive reviews. Prevent negative reviews from spreading and damaging the brand's reputation.
- Automated resolution change
Automate subsequent flows after changing to an alternative resolution method. Improve operational efficiency and eliminate the need for manual processes when switching resolution methods.
- “Auto refund to store credit” for manual resolution
Refund customers with store credits once the claim is manually marked as resolved. Quickly compensate anxious customers and recapture lost revenue.
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