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Less returns, more profits
$1.89
upsell revenue generated per return
46%
less revenue loss due to returned orders
2%
GMV protected from anti-fraud workflows
Turn returns into exchanges at multiple touchpoints
Retailers offering multiple resolution options like exchanges, bonus credits, and refunds for store credit see a retention rate of more than 30%.
70% of customers return items because they're the wrong size. Keep revenue at your store by offering customers the easiest way to find the perfect fit.
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Motivate customers to discover a new favorite product with bonus incentives like discounts, free shipping, or additional store credit.
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Adopt advanced AI algorithms to let your customers easily find the exchange products they like.
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Give customers a reason to come back to your store and continue their relationship with your brand with store credit refund.
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Protect your profitability by stopping policy abuse
AfterShip's anti-fraud solution safeguards your BFCM revenue by staying one step ahead of returns scammers. Our automated workflows enable timely anti-fraud inspections and trigger actions to mitigate policy abuse from checkout to returns.
Integrate with AI-powered fraud detection platforms and 3PLs to receive fraud risk assessments at checkout and upon return requests.
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Prevent out-of-policy returns with pre-set eligibility rules. Automatically ask questions during return requests to ensure policy adherence.
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By automatically analyzing shopper behavior, you can uncover patterns and anomalies indicating fraud, such as 'wardrobing' and 'empty box' returns.
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Auto-trigger anti-fraud actions, like flagging suspicious return requests for manual review or adding individual customers to the blocklist.
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Don't let operational issues take a bite out of your revenue
Precise returns management safeguards revenue by minimizing accounting errors, ensuring correct taxation, and ultimately enhancing profitability.
Simply charge or refund the price difference for uneven exchanges. Avoid accounting errors due to offline transaction or bearing the full cost yourself.
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Shopify only applies tax to the net sale value, resulting in $0 tax for every new exchange order created. AfterShip Returns can help you maintain accurate records of your exchange transactions and avoid penalties caused by missed tax.
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Shopify generates a transaction for the remaining balance, which is inaccurate for exchange and store credit scenarios. AfterShip generates a transaction to offset Shopify’s adjustment and offers adjustment reports for reconciliation.
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Empower your business by using different payment methods to cover return costs and capture upsell revenue. Our platform supports Shopify and Stripe Checkout across all touchpoints, including in-app transactions, on-site exchanges, and beyond.
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Case studies
The world's biggest brands use AfterShip to improve their operations. See how it can help you.
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“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days. Historically, those would have just resulted in a dead refund. That amount will only keep going up as we get more and more returns.”
Nikolas Callas
Director of Operations
Marc Nolan
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"We've noticed some customers trying to game our returns policy. AfterShip Returns has supported us in addressing fraud with automated blocklists, flagging suspicious orders, and not auto-generating return labels."
Stephen Davis Hernandez
Digital Product Manager
Fellow
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"Enforcing our return policy has become seamless. Previously, customers would submit items beyond the allocated return windows, expecting full refunds. Thanks to AfterShip’s customizable return windows and non-refundable tagging, we can now effectively deter fraud, preventing customers from creating requests and generating shipping labels."
Rui Kojima
Senior Director of eCommerce
Aetrex
Trusted by the world’s biggest brands
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