AfterShip helped ManoMano drive the bandwagon of post-purchase success with the power of automation
According to Kevin Loiseau, partnering with AfterShip led to significant positive changes for ManoMano, including:
1. Centralized shipment tracking
They improved the delivery experience by showing the customer tracking events within their customer account instead of redirecting them to the carrier website.
2. Proactive delivery delay communication
They reduced the number of WISMO tickets by proactively communicating shipping issues to the customer, along with the appropriate solution.
3. Saved time and cost on carrier integration
AfterShip supports integration with over 950+ carriers worldwide. This alone helped ManoMano save considerable time, money, and effort on initiating integration with hundreds of carriers they support and start receiving accurate tracking data in one place to channel automated post-purchase communication.
4. Achieved competitive excellence with on-time delivery (OTD) tracking
Improving the accuracy of follow-up seller performance and delivery date expectations (delivery lead time, delivery promise fulfillment, etc.)
5. Improved delivery rate with performance benchmarking
ManoMano started creating a “Transport Quality Score” to monitor carrier performance and help them prioritize their business strategy to power the most customer-centric last-mile delivery experience.
He reiterated that AfterShip is a must-have post-purchase solution for their marketplace model.