Rakuten France electrified their customer experience with automated order tracking
Acting as a middleman for eCommerce merchants and shoppers worldwide, Rakuten France felt lost in the middle of thousands of orders every month. They could feel their grip slipping from delivering a seamless customer delivery experience without a centralized location to track where the orders are and if the customers received their shipments on time.
AfterShip was the turning point for Rakuten France, which helped them consolidate all their tracking data across different carriers in one place and empowered merchants to meet the customers' delivery expectations with accurate courier performance insights. This helped Rakuten France improve their customer support response time and foster better relationships with merchants. Here's how they did it.
- order tracking
- customer support response time
- carrier integration