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Magento 2by AfterShip

Automate return process for your Magento store. Allow customer to submit product returns request without contacting customer service.

  • https://www.youtube.com/embed/lfUml6xWbMY
    Automate Returns & Exchanges

    Automate Returns & Exchanges

    Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 12+ couriers like UPS & USPS.

    Send Proactive Return Updates

    Send Proactive Return Updates

    Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

    Return Labels & Flexible Rules

    Return Labels & Flexible Rules

    Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

    Detailed description

    Requirements

    All versions in Magento 2, which is supporting REST API https://devdocs.magento.com/redoc/2.3/admin-rest-api.html

    How the extension works

    1. Sign up for an AfterShip Returns Center account for FREE.
    2. Go to Apps and add Magento 2.
    3. Input your Store URL, Access Token and Store ID then click connect.
    4. Your customers can find their Magento 2 orders in your return page.

    Description

    AfterShip Returns Center is an online returns portal for customers to lodge their return requests without reaching out to the retailers directly. The branded returns page allows customers to select the items in the order they would like to return, the reason for return, how they would like to resolve the issue, and the method to return the item. Once a return request is raised, you will automatically see it on the returns management portal. Approve the #RMA generated manually or set the auto-approval rules for the return requests. Once approved, the shipping instructions you’ve set up from your returns admin portal will be sent to the customers.

    Merchants can change or revise the shipping instructions for the returns methods they’ve configured for their Magento 2 store’s return orders anytime based on the routing rules and customer zones. Avoid unnecessary returns by setting up the returns window, returns allowed per order, and ineligible product types. Win customer loyalty with flexible refund and exchange options and keep them up to date with real-time order update emails. Get full control over your return process and improve it multifold with insightful returns analytics.

    Note: The features you will get are subjected to the AfterShip Returns Center Plan you’ve opted for.

    Support

    Create a world-class post-purchase experience