/ Salesforce Commerce Cloud

Salesforce Commerce Cloud Integration with AfterShip

Salesforce Commerce Cloud is a powerful eCommerce platform that connects to AfterShip seamlessly, creating a unified post-purchase experience, generating additional revenues, and reducing operational costs.

Why use AfterShip Tracking with Salesforce Commerce Cloud

AfterShip Tracking's native integration with Salesforce Commerce Cloud (SFCC) provides proactive and automated delivery updates for shoppers while centralizing shipment data from 1,100+ carriers on one convenient shipment visibility dashboard. Brands can enhance the customer experience, optimize transportation networks, and make data-driven decisions.

Users can integrate their SFCC stores to update shoppers, automate tracking info, recommend products, customize the shopper experience, and unlock deep insights.

Use cases

Update shoppers with real-time data

Centralize tracking info with branded tracking pages and send real-time, omnichannel shipping updates to amplify customer trust. Enrich Al-powered delivery date estimates with historical data for improved accuracy and set clearer expectations.

Recommend products & create page variations

Offer shoppers AI-powered or curated product recommendations on tracking pages and notifications for deeper engagement. Segment pages with customizable identifiers like demographics and order data to maximize repeat sales and revenue.

Automate & centralize tracking info

Standardize shipment statuses and automate tracking information to reduce customer service workload. Access logistical data in a centralized hub to proactively resolve delivery exceptions and reduce WISMO (where is my order) inquiries.

Customize & brand the shopper experience

Brand tracking pages and notifications with customizable templates to strengthen brand recognition and loyalty. Integrate your SFCC store's navigation and add multi-language support to create a consistent and seamless purchase journey.

Track shipment analytics & shopper engagement

Use a shipment visibility dashboard with exportable data to optimize carrier strategies, proactively address shipment exceptions, and improve segmentation. Leverage insights and advanced reporting to identify new business opportunities.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Tracking	Data flow	SFCC
Shipment		Order
Product		Product
Notifications		Shopper

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