- Enhanced Refund Status Update
AfterShip has enhanced the refund status update logic to reduce discrepancies between the AfterShip and Shopify dashboards. If you see the "Refunding" status, it means the eCommerce platform is still processing the refund. Once the refund is completed, the status will be updated on AfterShip as "Refunded".
- Audit log
Track all critical actions and changes within your organization. Enhance account security, investigate issues, and maintain compliance with a transparent activity log.

- AfterShip Returns Integration with Gorgias AI Agent
Seamlessly connect Gorgias AI agent with AfterShip Returns to automate inquiries on the return portal link and return status. Reduce customer service workload while enhancing customer satisfaction by providing faster automated responses to routine questions.

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