Install on Claude Desktop & Claude.ai

Claude Desktop and Claude.ai share the same Connectors UI, so the steps below apply to both. Wherever the guide says Settings, use the Claude Desktop app menu or the Claude.ai web sidebar — the flow is identical.

Prerequisites

• The Claude app — Claude Desktop or Claude.ai in the browser — signed in.
• An AfterShip account with access to the organization you want to connect.

Install

Option 1 — From the Connectors directory (recommended)

1. Open Settings → Connectors.
2. Search for AfterShip Post-purchase.
3. Click Connect on the result.

The connector is currently under directory review. If it does not appear in search, add it manually as a custom MCP server (see Option 2 below).

Option 2 — Add custom connector (fallback)

1. Open Settings → Connectors.
2. Click Add custom connector.
3. Fill in:
   • Name: AfterShip Post-purchase
   • Remote MCP server URL: https://mcp.aftership.com/post-purchase
   • OAuth Client ID: claude
   • OAuth Client Secret: leave empty
4. Click Add.

The connector appears in your list with a Connect button.

Sign in

Click Connect on the AfterShip Post-purchase connector. A browser tab opens and starts the OAuth flow. Choose the AfterShip organization you want the agent to work with, then return to Claude — the token is stored automatically. No credentials need to be written into any config file.

Verify

Start a new conversation and ask:

What tools does the AfterShip Post-purchase connector provide?

Claude should list the available tools without calling any of them — such as list_shipments, get_shipment, list_returns, and so on. If Claude reports it has no such connector or lists no tools, reopen Settings → Connectors and confirm AfterShip Post-purchase shows as connected.

Troubleshooting

• No "Add custom connector" option. Update Claude Desktop to the latest version, then reopen Settings. On Claude Team or Enterprise plans, adding custom connectors may be restricted to admins — ask your organization's owner to add the connector for the workspace.
• OAuth window did not open. Check that your browser is not blocking pop-ups from Claude Desktop, then click Connect again.
• Wrong organization data. In Settings → Connectors, remove the AfterShip Post-purchase connector, add it again, and re-run the OAuth flow — this time picking the correct organization.

Still stuck? Contact us at AfterShip Support