DigitalGenius
Automate returns and refund support with AI-powered workflows
AI-Powered Ticket Resolution
Instantly resolve return status, exchange, and refund inquiries across email, chat, and messaging
Real-Time Data Access
Surface return requests, return statuses, and refund-related information
Agent Assist Copilot
Equip agents with AI-generated responses and returns-related workflow recommendations
DigitalGenius integrates with AfterShip to bring real-time returns data directly into AI-powered customer service workflows, helping ecommerce brands automate high-volume returns-related inquiries, reduce support costs, and deliver exceptional customer experiences at scale.
By combining AfterShip's returns management capabilities with DigitalGenius's AI agents and automation platform, merchants can resolve common customer requests instantly — including return status inquiries, return requests, exchanges, and refund-related questions. Customers receive fast, accurate responses, while support teams spend less time on repetitive tasks.
The integration gives DigitalGenius access to key returns data, including return requests, return statuses, and refund-related information. AI agents can leverage this data to answer questions autonomously, while human agents gain a complete view of the customer's returns journey within their support workflows.
Joint value for merchants
- Automate returns-related inquiries with AI
- Reduce returns support tickets by providing instant access to real-time return status information
- Improve customer satisfaction with proactive, accurate returns and refund communication
- Eliminate manual lookups for returns information, increasing agent productivity
- Scale customer support efficiently during peak return periods (e.g. post-holiday) without compromising service quality
