Essentials
Growing stores <100 returns per month
Automate the returns workflow your team is doing by hand
Starting at $16 /month
240 returns per year
$0.50 per extra return
What's in Essentials:
- A hosted, on-brand returns flow with your logo, colors, and policy.
- Process refunds back to original payment and exchanges for a different size, color, or even a different product entirely.
- Generate return labels and packing slips inside AfterShip with pre-negotiated carrier rates.
- Define and enforce what's returnable based on price, category, condition, days since purchase, or any combination.
- Route returns to the right warehouse based on origin, SKU, or destination with no manual work.
- Rules approve eligible returns instantly and route the rest — no manual review for the 80% of returns you'd approve anyway.
- See detailed data on return reasons, refund values, and the amount saved from offering exchanges
- Issue refunds as store credit instead of cash back with extra credit as incentive to keep revenue in the store.
- Track the return shipment back to your warehouse inside AfterShip.
- Automatic status emails at every post-purchase stage so shoppers don't email CS asking.
- Connect up to 3 carrier accounts for return label generation, with pre-negotiated rates from AfterShip partners.
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