Gladly Integration with AfterShip
See and act on every AfterShip shipment — track, predict, retrack — without leaving the Gladly conversation.
Why use AfterShip Tracking with Gladly
Gladly's seamless integration with AfterShip Tracking sits at the core of quick response time and centralization of customer information. Without switching applications, support agents get the complete picture behind the prevalent customer issues within seconds. Gladly syncs tracking numbers associated with the ticket raiser's email address or phone number and displays the latest delivery updates of the related shipments from your AfterShip Tracking account. This gives your support team an upper hand on the whereabouts of customers' orders to answer their delivery issues in seconds.
Use cases
Live shipment status on the customer profile
AfterShip syncs real-time tracking straight onto the Gladly customer profile — status, checkpoints, and delivery-risk flags for shipments that are overdue, stalled, or have failed a delivery attempt — so agents get full visibility and can catch problems before the customer complains.
Let AI Agent handle WISMO
Wire live tracking data and delivery predictions into Gladly's AI Agent so it can share shipment status and answer delivery questions any time, without waiting on a team member.
Key features:
- Shipment tracking, in-line — live carrier status and delivery estimates on the customer profile, no dashboard switch required.
- AI-powered delivery predictions — AfterShip's own prediction model surfaces an estimated delivery date even when the carrier feed is thin.
- Linked order context — SKUs, item images, and shipping address sit next to the shipment, so agents don't cross-reference a separate order screen.
- AI Agent-ready — shipment lookup and delivery prediction are available to Gladly's AI Agent, so routine WISMO questions resolve without an agent.