Gladly integration with AfterShip Returns

Integrations

/ Gladly

See and act on every AfterShip return and warranty claim, without leaving the Gladly conversation

Tracking Returns

Why use AfterShip Returns with Gladly

The integration between AfterShip Returns and Gladly streamlines the returns management process for customer service teams. Service agents can access detailed return information without switching between platforms, leading to faster resolution times and improved customer satisfaction.

Customer service teams can view return statuses and communicate with customers about their returns - all from within their familiar Gladly workspace.

Use cases

Agents resolve returns and claims end-to-end

Approve returns and generate prepaid labels, reject with a reason, or resolve returns; check which resolutions a merchant's rules allow, then approve, reject, or process warranty claims — all inside the conversation, with safety controls on cost-impacting actions.

Customers self-serve via AI Agent

Guided by Gladly's AI Agent, customers can check return and warranty status and initiate a return themselves — no waiting for an agent.

Key features:

Full return lifecycle — agents create, approve, and issue prepaid labels for returns directly from the customer's Gladly profile.
Warranty claims at a glance — claim status, reason, and resolution surfaced automatically alongside the order it belongs to.
Flexible resolution paths — reject with a reason, resolve manually
Linked order context — return and warranty data shown against the originating order, no manual matching required.
AI Agent-ready — return and warranty lookups are available to Gladly's AI Agent, so customers can self-serve without waiting on an agent.

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