AfterShip Technical Support Terms
Last Updated: 7 April, 2023
1. Service Levels
1.1. Website Users may benefit from the Service Level Agreement as further described in [https://www.aftership.com/enterprise-sla] provided they have subscribed to the applicable “Support Plan” as defined in the Documentation and on the Site here: [https://www.aftership.com/pricing/support].
1.2. All Enterprise Users shall benefit from the Service Level Agreement described here: [https://www.aftership.com/enterprise-sla].
2. Support Plans
2.1 Aside from the Service Levels, Users may benefit from additional support services as included in their respective Support Plan described here: [https://www.aftership.com/pricing/support].