Navigate Global Shipping Delays by Optimizing Post-Purchase Experience
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In this age where everything has gone digital, retailers have a multitude of ways and places at their disposal to reach, interact, and engage with their customers. Each year, retailers get new opportunities to make the customer experience better for shoppers. As new opportunities continue to pool in, it has become even more critical for retailers to be strategic and sure about which channel and tactic to use to continue driving the wave of conversions. Brands need to focus on how, when, where, and how often they should interact with their customers, or risk ruining the customer experience and losing out on potential sales and revenue.
In this highly enlightening discussion, AfterShip’s CMO—Andrew Chan, and Harry’s Customer Experience Manager—Darren Major shared their insights on how post-purchase experience can help brands tackle global shipping delays, improve customer experience, and enhance customer response time.
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Andrew Chan
CMO, AfterShip
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Ines Mikati
Strategic Partnerships, AfterShip
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Tom Dethridge
Strategic Partnerships, AfterShip
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Kristine Co
Strategic Partnerships, AfterShip
