SMS

SMS marketing software

eCommerce SMS automation tool that drives end-to-end shopper engagement, delivers thoughtful shopper experiences, and accelerates sales.

Trusted by the world’s biggest brands

Shoppers want relevant communication at a convenient time

SMS marketing drives high conversions for eCommerce businesses, especially in scenarios such as abandoned carts. However, irrelevant or untimely text messages may harm your brand reputation or violate telemarketing laws.

Designed for Shopify and Shopify Plus, AfterShip SMS helps you deliver personalized and timely messages with one branded sender to identify and engage shoppers at various buying stages, all while remaining compliant. It is integrated with AfterShip Tracking so that you can quickly inform shoppers of important order status updates through SMS channels.

SMS automation tool that engages customers and accelerates sales

Engage customers across the entire lifecycle with promotional, transactional, and conversational text messages.

4%

conversion rate for abandoned cart SMS

Key features

Welcome SMS

Turn new subscribers into customers effortlessly. Automatically send personalized greeting messages with incentives and offers to customers when they sign up.

Abandoned Cart SMS

Get more engagement and recover lost sales. Send automated texts with incentives to customers after they add items to the cart, but leave without completing the purchase.

Winback SMS

Reactivate and reengage with customers who have gone cold. Send automated texts with incentives to customers who have been inactive for a certain period of time.

Price Drop SMS

Automatically send a text to customers when their interested products have price drops. Make an easy sale and help customers save money on the items they actually want.

Back-in-Stock SMS

Send an automated text to customers when a product they are interested in comes back in stock. Create a sense of urgency to encourage customers to act.

Order Status Update SMS

Send an automated text to inform your customers about their order status, such as 'shipped', 'out for delivery', or 'delivered'. Provide a level of transparency your customers will appreciate.

Create SMS flows triggered by each individual shopper’s behaviors and preferences.

19.5%

click through rate for SMS newsletters

Key features

SMS Automation Flow

Create automated actions triggered by contact behavior, shopping behavior, product-related actions, or shipping events. Streamline the process and make your SMS campaigns more tailored and effective.

SMS Trigger Filter

Send a more targeted message by narrowing the audience to a specific segment. Set up SMS triggers based on different event properties, such as sign-up source, cart value, and status.

SMS Conditional Split

Deliver unique experiences for your consumers based on their behavior and engagement. Create two distinct paths using a contact's profile properties or activities as the branching condition.

SMS A/B Testing

Create multiple outcomes to A/B things such as test time delays, SMS content, number of SMS messages, and discounts. Determine which version makes the most impact and drives business metrics.

SMS Newsletter

Reach customers with personalized text messages at a large scale and with higher visibility. Keep your customers informed about your business events, such as new product launches and promotions.

Customer Segmentation

Target exactly the right people with tailored SMS campaigns and timing. Define segments such as VIPs and repeated buyers based on customer attributes and website interactions.

Use a recognizable branded sender ID and offer an effortless sign-up.

40%

subscription rate from text messages

Key features

Dedicated Number

Send SMS messages with a dedicated toll-free number, long code, or short code. Increase brand recognition and allow customers to reach the message quickly and easily.

SMS Quiet Hours

Send messages during reasonable hours. Deliver a thoughtful experience to shoppers and be compliant with telemarketing laws and regulations, such as the Telephone Consumer Protection Act (TCPA).

Tap-to-Text

Reduce barriers to subscription for your website visitors. Simply have them click a CTA to open a pre-populated text message and then tap send, and they’re subscribed to your SMS list.

Automatic URL Shortener

Use shorten URLs in text messages to make them more readable, increase CTR, and enable more data collection points. Brands can also save costs by including more content in one message.

End-to-end customer engagement

Engage customers across the entire lifecycle with promotional, transactional, and conversational text messages.

4%

conversion rate for abandoned cart SMS

Key features

Welcome SMS

Turn new subscribers into customers effortlessly. Automatically send personalized greeting messages with incentives and offers to customers when they sign up.

Abandoned Cart SMS

Get more engagement and recover lost sales. Send automated texts with incentives to customers after they add items to the cart, but leave without completing the purchase.

Winback SMS

Reactivate and reengage with customers who have gone cold. Send automated texts with incentives to customers who have been inactive for a certain period of time.

Price Drop SMS

Automatically send a text to customers when their interested products have price drops. Make an easy sale and help customers save money on the items they actually want.

Back-in-Stock SMS

Send an automated text to customers when a product they are interested in comes back in stock. Create a sense of urgency to encourage customers to act.

Order Status Update SMS

Send an automated text to inform your customers about their order status, such as 'shipped', 'out for delivery', or 'delivered'. Provide a level of transparency your customers will appreciate.

Smart SMS automations

Create SMS flows triggered by each individual shopper’s behaviors and preferences.

19.5%

click through rate for SMS newsletters

Key features

SMS Automation Flow

Create automated actions triggered by contact behavior, shopping behavior, product-related actions, or shipping events. Streamline the process and make your SMS campaigns more tailored and effective.

SMS Trigger Filter

Send a more targeted message by narrowing the audience to a specific segment. Set up SMS triggers based on different event properties, such as sign-up source, cart value, and status.

SMS Conditional Split

Deliver unique experiences for your consumers based on their behavior and engagement. Create two distinct paths using a contact's profile properties or activities as the branching condition.

SMS A/B Testing

Create multiple outcomes to A/B things such as test time delays, SMS content, number of SMS messages, and discounts. Determine which version makes the most impact and drives business metrics.

SMS Newsletter

Reach customers with personalized text messages at a large scale and with higher visibility. Keep your customers informed about your business events, such as new product launches and promotions.

Customer Segmentation

Target exactly the right people with tailored SMS campaigns and timing. Define segments such as VIPs and repeated buyers based on customer attributes and website interactions.

Better SMS experience

Use a recognizable branded sender ID and offer an effortless sign-up.

40%

subscription rate from text messages

Key features

Dedicated Number

Send SMS messages with a dedicated toll-free number, long code, or short code. Increase brand recognition and allow customers to reach the message quickly and easily.

SMS Quiet Hours

Send messages during reasonable hours. Deliver a thoughtful experience to shoppers and be compliant with telemarketing laws and regulations, such as the Telephone Consumer Protection Act (TCPA).

Tap-to-Text

Reduce barriers to subscription for your website visitors. Simply have them click a CTA to open a pre-populated text message and then tap send, and they’re subscribed to your SMS list.

Automatic URL Shortener

Use shorten URLs in text messages to make them more readable, increase CTR, and enable more data collection points. Brands can also save costs by including more content in one message.

Seamless integration

Shopify and Shopify Plus

One-click integration with Shopify and Shopify Plus. Sync your customer profile and order data with AfterShip SMS. Stay on top of website interactions, and reach customers with targeted messaging.