“Direct your customers to a customized tracking page on your own domain to upsell and cross upsell to actively engaged customers.”
Sarah Kang
Sr. Strategic Partnerships Manager AfterShip
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Key Learnings
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Re-engage With Customers
Re-engage with customers post-purchase through SMS & email notifications, branded tracking pages and product recommendations.
Consistent Experiences
Maintain consistent shopper & brand experience from pre-purchase to post-purchase.
Transparency Is Key
Increase transparency and communication on post-purchase expectations.
Resolve Conflicts Early
Proactively resolve delivery issues before customers notice.
More Resources
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Hear from Chris Lavoie, Head of Partnerships at TikTok Unpacked for step by step tips on how you can leverage automation to streamline product management between your e-Commerce store and TikTok Shop.
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From personalized recommendations, to authentic customer reviews, and cash back rewards, discover how your Shopify brand can capitalize on revenue opportunities and strengthen customer relationships!
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Crafting a positive customer experience is key to sustainable brand growth for any D2C business. AfterShip teamed up with e-Commerce experts and to discuss how you can proactively shape customer journeys to address their needs.
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