Returns features
Non-returnable rules
Clearly identify which items are eligible for return to eliminate customer confusion.
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Reduce return requests
Minimize return requests by letting customers know which items are eligible for returns.
Boost customer satisfaction
Customers love transparency. Let them know upfront what they can return and what cannot.
Increase operational efficiency
Avoid customers from sending ineligible items to the warehouse. Save everyone the hassle.
44%
44% of distribution center managers consider returned items as a “pain point” in their operations.
30-day or 60-day return policy?
Set a return window easily to avoid unnecessary returns.
- Set return window by order date
- Set return window by order fulfillment date
- Set return window by order delivery date
- Set return window by product type or tag New
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Avoid multiple returns per order
Limit your customers to submit only one return request for the same order to reduce costs.
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Configure non-returnable items easily
Configure whether discounted or sale items are eligible for return or exchange to minimize returns.
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Hassle-free returns. More happy customers.
Build an allowlist to make an exception for specific orders to let the customer raise a return request easily.
- By specific order numbers
- By specific product types
- By customer email address
- By product tags
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Avoid unnecessary returns
Create a list of ineligible items for returns or exchange based on specific rules to minimize returns.
- By specific product types
- By customer email address
- By product tags
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