eCommerce Tips

13 ways to improve your digital customer experience to increase sales

Does your brand offer a positive digital customer experience? If not, your business could be in trouble. According to PwC, 32% of consumers would stop doing business with a brand after only one bad experience. Eek. But if you want to spend less on customer acquisition, you need to find a way to keep customers around longer. And one of the best ways to do this is to provide a stellar digital customer experience. In this post, you’ll find 16 ways to improve your digital customer experience str

How to Improve Customer Experience: 13 Effective Strategies

The customer experience (CX) is the summation of a buyer's every touchpoint and engagement with your brand. Each impression, no matter how fleeting or significant, adds to the experience. And it's up to brands to create an experience that is not only frictionless, but so positive that customers can't wait to tell their friends and family about it. Plus, Zendesk's 2021 Customer Experience Trends Report found that three-quarters of customers are willing to shell out more cash to buy from a compan

What is headless commerce? Everything you need to know in 2022

eCommerce platforms powered by legacy systems are finding it difficult to satisfy their customers. Why? Because most consumers want more control over when and how they make their purchases. With an evolving digital landscape accelerated by the pandemic, it’s no wonder most people are getting more comfortable making purchases from their mobile phones, through kiosks, innovative Internet of Things (IoT) devices, and even through their gaming consoles. Little wonder then that platforms like Amazo

The Ultimate Guide for Optimizing eCommerce Delivery in 2024

Launching an online business is so much more than building a pretty website. You need systems and processes in the background to get products into customers' hands. One key area is eCommerce shipping. Below, we take a look at what it is and what you need to know to kickstart your strategy. What is eCommerce shipping? eCommerce shipping is the process of sending online product orders to the purchaser’s intended destination. This often involves an in-house and third-party collaboration. eCommer

Adopting Shopify Polaris Design - 6 Reasons and 6 Do's

We have applied Shopify Polaris Design [https://polaris.shopify.com/] to our admin portal, following Shopify's announcement at Unite 2018. It is not an easy decision especially it means you need to replace your whole UI component library (if there is one). In this blog we will share why we choose Shopify Polaris over other libraries or building our own library, and also tips of applying Shopify Polaris to your current design. And of course - big thanks to the Shopfiy Polaris team for this aweso

How to Choose Your Local China Fulfillment Partner

There may be a lot of things to consider if you are selling products from suppliers in China to customers around world. From determining the most convenient location of operation to the method of fulfilling your orders. Here are some tips to help you. Fulfillment Partners: Local China or near-consumer provider? Some fulfillment providers, such as Amazon FBA, tend to shorten the buyers’ waiting time by using multiple warehouses and fulfill the orders in the nearest place from the buyer. This en