Alex Sheehan

How to Improve Customer Experience: 13 Effective Strategies

The customer experience (CX) is the summation of a buyer's every touchpoint and engagement with your brand. Each impression, no matter how fleeting or significant, adds to the experience. And it's up to brands to create an experience that is not only frictionless, but so positive that customers can't wait to tell their friends and family about it. Plus, Zendesk's 2021 Customer Experience Trends Report found that three-quarters of customers are willing to shell out more cash to buy from a compan

The Ultimate Guide for Optimizing eCommerce Delivery in 2024

Launching an online business is so much more than building a pretty website. You need systems and processes in the background to get products into customers' hands. One key area is eCommerce shipping. Below, we take a look at what it is and what you need to know to kickstart your strategy. What is eCommerce shipping? eCommerce shipping is the process of sending online product orders to the purchaser’s intended destination. This often involves an in-house and third-party collaboration. eCommer