Tracking & Shipping

How BOPIS Order Tracking Solves Omnichannel Fulfillment Challenges

BOPIS is a growth driver for retailers, but it also presents challenges when it comes to fulfillment. Find out why.

International Shipping Tracking: Everything You Need to Know

Are you a retailer or consumer who has questions about international shipping tracking of packages? If so, you’re not alone. Global order tracking can be tricky to understand if you aren’t using the best shipping app. In this post, we will answer dozens of the most frequently asked questions about overseas tracking. Can you track an international package? Yes. Most shipping carriers assign each parcel they handle a unique tracking number. This allows them to monitor package tracking worldwi

From Fulfillment to Returns: Building a Unified Customer Experience Through Lifecycle Order Tracking

In today's evolving retail landscape, consumers expect a seamless shopping experience across touchpoints. Unified commerce has emerged as a strategy connecting backend systems with customer-facing touchpoints through a single platform.  A crucial element of this approach is lifecycle order tracking, enabling effortless tracking and synchronization of order status in one unified system. Whether customers make purchases, pick up parcels, or return and exchange products, they can access real-time

How to Improve the Last Mile to Save Time and Revenue

The last mile, when not optimized, can lead to higher staff workloads, longer turnaround times, and higher operational costs. Would you like to maximize your resources, and improve your travel times and on-time rates? Then it’s important that you prioritize and optimize your last mile delivery process. What is last mile delivery? Also known as the final mile, the last mile refers to the last phase of your supply chain, or the final leg of a shipment’s path. It includes everything between movi

What is Post-Purchase Evaluation?

Do you know what your customer does after they purchase from you? If not, you're not alone. In fact, post-purchase evaluation is often overlooked by eCommerce retailers. In the rush to secure more sales, merchants often pay less attention than they should to the impact that what happens afterward can have on customer relationships, brand reputation, and bottom line. But here's the thing: post-purchase evaluation is a crucial stage in the customer journey. It's when your customers decide whether

How to Reduce WISMO Tickets

Have you got WISMOs aplenty? Are they setting you back with delays, customer contact overload, low efficiency, and lost revenue? Well, you’ve come to the right place.  Let’s find out how to reduce those WISMO tickets. What is WISMO? WISMO is an acronym that stands for “where is my order?”. It’s one of the most common customer queries in eCommerce, and it can come in the form of phone calls, emails, live chat messages, chatbot texts, social media posts, and SMS.  WISMO tickets typically aris