Tracking & Shipping

Expanding into Europe - How to win the eCommerce Market With a European Fulfillment Network

The majority of D2C merchants and growing eCommerce companies eventually come to the point where expanding into Europe is the next logical step. The potential in Europe (750 million Internet users in 2022) even outshines that of North America (349 million Internet users in 2022), according to Internet usage statistics. Wouldn’t it be too good to be true if it was easy to just tap this potential? That’s right, there are indeed plenty of challenges ahead. And some of the most complex will be rel

Embed Branded Tracking Page Into Your Shopify Store to Boost Your Brand’s Credibility

Customer experience is the most important factor when it comes to growing your online business consistently. It is a big part of how people perceive your brand. More and more brands are starting to realize that modern customers seek a streamlined and user-friendly experience when they land on your website. A branded tracking page creates a consistent and unified experience right from the browsing stage to the moment when an order arrives, enhancing the post-purchase experience of your customers

80% of shoppers are looking for better experiences in 2022— Here’s what you should know

Online shopping has come a long way in recent years. And it’s only going to continue to grow in the years to come. To learn more about it, AfterShip conducted a study of the state of online shopping in late 2021. Some details about the shoppers we spoke to * ~500 people around the globe * Between 18-75 years old * 51 countries represented What you need to know Following the COVID-19 pandemic, eCommerce and the online buying experience have evolved dramatically. Consumer patterns, require

Send tracking updates via SMS to customers based on their timezone

Providing real-time shipment notifications to customers at every stage of an order can not only decrease the WISMO queries for an eCommerce business but can enhance your post-purchase experience significantly. It is one of the best ways to engage and drive loyal customers. AfterShip now allows you to schedule SMS notifications to help share tracking information with your customers at the right time. It will help you keep the problem of customers receiving messages during odd times at bay. Merch

Expedited shipping: The definitive guide for businesses

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses. Standard. Express. Next-day. Same-day. And as an ecommerce store owner, you’re likely wondering whether you need to offer expedited shipping to keep your customers happy — but you’ve probably got some questions,

What is a delivery exception? (and how to deal with them effectively)

Cha-Ching. You made a sale! Now it’s time to ship the order to the customer. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’ But instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next. Even though there’s no way to avoid delivery exceptions completely, there are steps you