A delay notification is an email or other communication sent to a customer or other recipient to let them know that a delay has occurred with their order or other transaction.
There are a few things to keep in mind when sending a delay notification. First, it's important to be clear about the expected delivery time of the message. If the message is delayed, it's helpful to provide an estimate for when the recipient can expect to receive it.
Additionally, it's important to be brief and to the point in your notification. The last thing you want to do is cause confusion or frustration by sending a long, complicated message.
Finally, make sure to send your notification as soon as possible after you become aware of the delay. The sooner you let the recipient know, the better they'll be able to adjust their expectations.
Delay notifications are an important part of excellent customer service, as they help to keep customers informed and updated on the status of their order or transaction. By keeping customers in the loop, businesses can avoid frustration and ensure a positive customer experience.