Reviews

Product reviews software

Product review tool that automates timely review collection, drives conversion, and streamlines review management.

Trusted by the world’s biggest brands

Retailers need to maximize the positive impact of shopping reviews

Customer reviews remain crucial to eCommerce shoppers' purchase decisions. Shoppers fall off when they lack trust, but real customer voices help showcase authenticity and ensure shopper confidence. By collecting and displaying reviews, brands connect with shoppers and build community.

Triggering more positive reviews is what retailers are aiming for. AfterShip Reviews enables retailers to collect reviews at the right time through multiple methods, and showcase them at different touch points.

Smart product review tool to boost brand credibility and sales

Single-click review requests made at the right time perform better.

60%

average open rate for review request emails

Key features

Automatic Review Request Emails

Invite customers to leave verified reviews by automatically sending branded emails to them. Collect important feedback about customers’ interactions with your service and support teams.

Smart Email Trigger

Send an automatic review email after an order is delivered or fulfilled. Supported by 1,000+ carriers worldwide. A positive delivery experience can increase the likelihood of positive reviews.

Submit Reviews within Email

Improve conversion rates by allowing shoppers to leave reviews directly within emails, instead of redirecting them to the online store. Supports all major providers, such as Gmail and Outlook.

NPS Email Surveys

Customize the NPS email survey using templates, and deliver it straight to your customers' inboxes. Track customer satisfaction and measure how likely they will recommend your product or service.

Collect Reviews on Site

Allow shoppers to leave product reviews directly on the product description page (PDP). Harness the power of user-generated content to skyrocket your Google rankings and stand out from competitors.

Referral Coupons

Encourage your customers to share reviews on their social media. Reward customers and their friends automatically with unique coupons for discounts, percentage off, or even free shipping.

Influence buying decisions throughout the customer journey.

$5,000

average GMV increase in 30 days

Key features

Product Page Reviews

Convert more customers on the product page. Display customer reviews and star ratings on product pages, and customize display settings such as layout, style, and display rules.

Featured Reviews

Show selected reviews on your website across your home page, cart page, and more. Quickly provide more visibility and credibility to items that you want to promote.

Reviews Side Tab

Let your customers access all your store's top reviews with a floating side tab. Showcase all your reviews in one place, increase visibility, and better influence customers to make purchase decisions.

Support Videos and Photos

Display UGC in the form of photos and videos with related products. Provide relatable and memorable experiences, and make reviews even more authentic to build social proof and boost buyer confidence.

Support All Shopify Themes

Enjoy full compatibility with all Shopify themes. Supports configuration with professional guidance, such as review widget activation, star rating widget-positioning, and more.

Google Reviews

Show eye-catching star ratings and product reviews on your Google Shopping Ads and search results. Increase product review visibility, boost SEO ranking, and attract high-intent traffic.

Streamline review management in a centralized portal.

200,000

reviews collected per month on average

Key features

Reviews Management Dashboard

Manage product reviews in one centralized dashboard to streamline review management. Find and address negative reviews quickly, mitigating negative sentiment and improving customer satisfaction.

Auto-Publish Reviews

Reduce the manual work of publishing positive reviews. Automatically publish customer reviews based on star ratings or collection channels such as email or storefront.

Review Analytics

Use reviews to identify hot-selling and underperforming products to improve your product listing strategy. Analyze your review request emails and strategize ways to generate more opens and responses.

Collect more reviews

Single-click review requests made at the right time perform better.

60%

average open rate for review request emails

Key features

Automatic Review Request Emails

Invite customers to leave verified reviews by automatically sending branded emails to them. Collect important feedback about customers’ interactions with your service and support teams.

Smart Email Trigger

Send an automatic review email after an order is delivered or fulfilled. Supported by 1,000+ carriers worldwide. A positive delivery experience can increase the likelihood of positive reviews.

Submit Reviews within Email

Improve conversion rates by allowing shoppers to leave reviews directly within emails, instead of redirecting them to the online store. Supports all major providers, such as Gmail and Outlook.

NPS Email Surveys

Customize the NPS email survey using templates, and deliver it straight to your customers' inboxes. Track customer satisfaction and measure how likely they will recommend your product or service.

Collect Reviews on Site

Allow shoppers to leave product reviews directly on the product description page (PDP). Harness the power of user-generated content to skyrocket your Google rankings and stand out from competitors.

Referral Coupons

Encourage your customers to share reviews on their social media. Reward customers and their friends automatically with unique coupons for discounts, percentage off, or even free shipping.

Display reviews to boost sales

Influence buying decisions throughout the customer journey.

$5,000

average GMV increase in 30 days

Key features

Product Page Reviews

Convert more customers on the product page. Display customer reviews and star ratings on product pages, and customize display settings such as layout, style, and display rules.

Featured Reviews

Show selected reviews on your website across your home page, cart page, and more. Quickly provide more visibility and credibility to items that you want to promote.

Reviews Side Tab

Let your customers access all your store's top reviews with a floating side tab. Showcase all your reviews in one place, increase visibility, and better influence customers to make purchase decisions.

Support Videos and Photos

Display UGC in the form of photos and videos with related products. Provide relatable and memorable experiences, and make reviews even more authentic to build social proof and boost buyer confidence.

Support All Shopify Themes

Enjoy full compatibility with all Shopify themes. Supports configuration with professional guidance, such as review widget activation, star rating widget-positioning, and more.

Google Reviews

Show eye-catching star ratings and product reviews on your Google Shopping Ads and search results. Increase product review visibility, boost SEO ranking, and attract high-intent traffic.

Manage reviews smartly

Streamline review management in a centralized portal.

200,000

reviews collected per month on average

Key features

Reviews Management Dashboard

Manage product reviews in one centralized dashboard to streamline review management. Find and address negative reviews quickly, mitigating negative sentiment and improving customer satisfaction.

Auto-Publish Reviews

Reduce the manual work of publishing positive reviews. Automatically publish customer reviews based on star ratings or collection channels such as email or storefront.

Review Analytics

Use reviews to identify hot-selling and underperforming products to improve your product listing strategy. Analyze your review request emails and strategize ways to generate more opens and responses.

Seamless integration

Klaviyo integration

Synchronize all verified review and NPS submission events to Klaviyo. Build customer segments and run targeted campaigns through Klaviyo flows, such as thank you, reward, or cross-selling emails.

Shopify and Shopify Plus

Collect and display reviews for Shopify and Shopify Plus stores without coding. Automatically sync product, contact, and review data between AfterShip and Shopify.