Adeel

8 Amazing Post-Purchase Ideas to Boost Engagement and CX

For many decades, the major focus of eCommerce businesses has been on the pre-purchase stage of the customer journey. And let’s be honest: that’s where most retailers try to get creative and innovate. But with repeat customers accounting for 65% of a company’s revenue, it’s critical to be as (if not more) innovative with your post-purchase strategy. Many retailers stick to generic deals and follow-ups during the post-purchase stage. But these don’t really move the needle for anyone. If you wan

Return Magic Will Shut Down July 6: The Potential Impact + Alternative

As an online merchant, you know the importance of creating a great returns experience. But if you’re using Return Magic to streamline your eCommerce return processes, it’s time to look for an alternative. Here’s why: Return Magic is closing down on July 6th, 2022. Per its website, the Admin and service will no longer be accessible or function for users when Return Magic is sunset. The company also said it understands that this change may impact your return workflows and your business, which is

Happy Returns vs. AfterShip Returns: Which is Best for Your Business?

Are product return worries keeping you awake at night? Do you wish there was a better way to manage returns within Shopify? If the answer to both questions is yes, you need to familiarize yourself with solutions designed to simplify returns and even *shock alert* transform them into an advantage. AfterShip Returns and Happy Returns are two platforms that offer features to help merchants optimize and automate their return process. Both ensure a happy post-purchase experience by reducing return f

Shippo vs. AfterShip Postmen: Which is Best for Your Business?

Do you rely on multiple carriers to get products to your customers? Are you looking for a way to integrate their shipping software into your eCommerce website or enterprise system? Good news: Shipping APIs have got you covered. Shipping APIs (application programming interfaces) are software connectors that allow two different systems to interact with each other without user intervention. eCommerce companies can use a shipping API to connect with couriers’ systems to get real-time rates, print s

ReBOUND vs AfterShip Returns Center: Which is Best for Your Business?

Got a return request from a customer? Don’t panic! Not only are returns a very normal part of the eCommerce world (30% of all online orders are returned [https://www.invespcro.com/blog/ecommerce-product-return-rate-statistics/]), but they actually provide you with a chance to sprinkle in some post-purchase delight. The numbers don’t lie; 73% of shoppers [https://www.readycloud.com/info/20-statistics-on-ecommerce-returns] say their experience with a brand’s returns process will affect their like

Linc Global vs. AfterShip: Which Is Right for Your Business?

As an eCommerce business, you probably depend on carriers to provide tracking updates to your customers. However, carriers often miss the point when it comes to personalizing and enriching the post-purchase customer experience. For example, you won’t see the likes of UPS or China Post engaging shoppers with post-purchase product recommendations. Nor do these carriers offer a branded tracking experience that modern customers have grown to enjoy. Linc Global and AfterShip are two platforms that