Amanda Gaid

Expedited shipping: The definitive guide for businesses

You’d have to be living under a rock to think that expedited shipping isn’t an important business consideration. (But since you’re reading this, we know you’re not in that category — phew!) As consumers, we’re flooded with shipping choices that seem more like expectations than bonuses. Standard. Express. Next-day. Same-day. And as an ecommerce store owner, you’re likely wondering whether you need to offer expedited shipping to keep your customers happy — but you’ve probably got some questions,

Want More Raving Customers? Use These 10 Customer Loyalty and Retention Strategies

You’ve probably heard the statistic that it’s 5x more expensive [https://www.forbes.com/sites/blakemorgan/2019/04/29/does-it-still-cost-5x-more-to-create-a-new-customer-than-retain-an-old-one/?sh=73ab36503516] to keep a customer than it is to obtain a new one. (Or 10x more expensive, or 25x… this stat has been making rounds for a while.) Whatever the exact figure is, it’s a critical point for business owners to understand. This is especially true for ecommerce businesses, where competition g

75 customer experience quotes to supercharge your business in 2022

Whether or not you’re making conscious decisions about it, your business is heavily involved in customer experience (CX). That’s because every business is. This customer experience quote from Dave Dyson, Senior Customer Service Evangelist at Zendesk, sums it up: "Customer experience involves every way a customer interacts with a company, at all stages of the customer journey — including the marketing materials they see before they become a customer, the sales experience, the quality of the pro

25 Best Shopify Apps to Increase Sales and Productivity (2022)

There’s a whole world of opportunity out there for your ecommerce store — and a whole world of specialized Shopify apps to help you smash every single one of your business goals. But there are so many options in the app store [https://apps.shopify.com/]. Where do you even start? Fret not. This article will help you choose from the best Shopify apps 2022 has to offer. You’ll learn about 25 of the top-performers (free and paid) and how you can use them to grow your brand. Let’s jump in. Best