Tracking

Shippo's Reporting Isn't Enough. See AfterShip's Analytics

You're staring at your Shippo dashboard, looking at a list of shipments. You know the real story, the 'why' behind your rising shipping costs and delayed deliveries, is somewhere in that data. Shippo's reporting covers the label, the spend, and the carrier scan; what happens after the scan, from notification engagement to support-ticket volume to on-time performance against the date you promised the shopper, is where you hit the reporting ceiling. AfterShip Tracking analytics are built for that

Comparing Shipping Tracking APIs: The Dev's Verdict

You've been tasked with integrating shipment tracking, and the API you pick decides how many engineering hours go into carrier data and missed webhooks later. On the facts each vendor publishes, meaning status depth, carrier coverage, webhook retries and uptime commitment, the AfterShip Tracking API is the stronger choice for multi-carrier, high-volume builds. It publishes 9 statuses with 52 sub-statuses, 1,700+ carriers, up to 14 webhook delivery attempts and a 99.9% uptime SLA with service cre

The 5 steps of an effective shipping exception management workflow

A shipment exception tells you something went wrong. Shipping exception management is the process of identifying shipment issues, investigating what happened, deciding how to respond, taking action, and tracking the issue through resolution. For ecommerce teams, that distinction matters. Knowing that an order is stuck in transit, being returned to sender, or marked delivered but not received doesn't resolve the issue. Someone still needs to determine what happened, decide whether intervention i

Shipping exceptions, handled: how AfterShip Agent resolves delivery problems before customers feel them

Your team already sees the exceptions. That's not the bottleneck. Your team already knows which shipments are broken. The expensive part is everything that happens after that. Most tracking stacks are good at flagging. A carrier posts an exception scan, a dashboard turns it red, someone gets an alert. If you need the basics on what a delivery exception is, start there — this article picks up right after detection, with what happens once a shipment exception lands in your queue. Then a human op

Shipium vs AfterShip: The Verdict on Customer Delivery Experience

Your Head of Operations wants faster, cheaper shipping, and you own CSAT. Shipium models the delivery date and consolidates carrier tracking into one feed, then hands that feed to whatever customer-facing experience you already run. AfterShip is that experience layer: branded tracking, proactive notifications, and self-service returns on one data layer. That layer is where WISMO tickets and repeat purchases are actually decided. AfterShip is a customer experience platform; Shipium is a logistic

Top 5 Shipment Exception Tools for Retailers in 2026

Moda Operandi reduced both its shipment exceptions and its WISMO inquiries by monitoring exceptions as they happened and giving customers real-time visibility into their orders. That result points at what actually separates shipment exception tools in 2026. The four post-purchase platforms compared here all detect exceptions and send notifications. Where they diverge is what happens next: some hand your team a recommendation to act on, and some take the next operational step themselves. For a r