Returns features
Returns management portal
Gain visibility into all your returns in one place to fasten your return process.
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Increase operational efficiency
Accelerate your return approval process and reduce human errors.
Reduce fraud rate
Inspect suspicious return requests easily and reject returns in a few clicks.
Gain visibility into returns
Analyze your return performance and find out what items are returning to the warehouse.
67%
67% of shoppers review an online retailer's return policy before purchasing.
Say goodbye to spreadsheets
Keep track of all your returns in one place with a fast filter and search option.
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Approve or reject in a click
Our well-defined return statuses to help you process a return request faster.
- Pending approval
- Approved
- Rejected
- Shipment received
- Resolved
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Refund faster. Repurchase earlier.
Process partial or full refunds faster to boost customer loyalty and encourage repurchase.
- Initiate refund automatically (Shopify and Shopify Plus)
- Issue gift card automatically (Shopify Plus)
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Find delivery exceptions easily
Sync shipments to AfterShip to easily monitor delivery statuses to resolve exceptions faster.
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Streamline return processing with tags
Manage and organize returns better by adding detailed and informative tags to the RMA requests.
- Score returns quality with grade tags
- Search returns by tags
- Filter return requests by tags
- Assign one tag to multiple items
- Upload images of items as you receive it
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Approve returns manually
Approve manually for high-value items or specific items to reduce the return fraud rate.
Approve returns automatically
Offer customers a no questions asked return policy to boost brand loyalty.
Filter and search returns
Find return requests easily by the status, carrier, customer email, or return method.
Export CSV returns
Analyze your return performance and find out what items are returning to the warehouse.
View activity log of RMAs
Empower support reps to resolve tickets faster with the detailed history of events for every RMA.
Track shipments at AfterShip
Sync shipments to AfterShip to easily monitor delivery statuses of all return shipments.
