Actionable insights and inspiration for eCommerce merchants and marketers
Elevate your eCommerce game with expert tips, data insights, and inspiration from the best in the business. This blog is your resource for thriving in an omnichannel world, retaining more customers, and mastering the post-purchase experience.
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Analyzing Veeqo's Shipping Rates for Mid-Market Retailers
Your CFO wants shipping costs down, and you have been asked to find the platform that gets them there. At 15,000 orders a month, the software line is rarely what moves the total. What moves it is which carrier each label goes to, how much of that choice runs on rules and data, and whether a regional carrier you rely on is supported. The pressure is industry-wide. A February 2026 BCG report on parcel carriers and large shippers in Europe and North America found that "nine in ten shippers and car
5 Best Waybill Tracking Software Competitors Ranked for 2026
Is your team still juggling multiple browser tabs just to trace a single DHL Express waybill from Shenzhen to Chicago? Every tool on this list tracks express courier waybills; the difference is what each one tells you, and your customer, when a shipment stops at customs, and AfterShip goes deepest there. Without a single system, the work stays manual. Someone copies tracking numbers between carrier sites, the status reads "In Transit" for days, and the angry calls come from B2B and retail custo
Your Painless Warranty System Migration Checklist for CX Teams
Migrating your warranty system feels like changing a tire on a moving car. You're worried about losing years of customer data, your team revolting against a new tool, and angry customers caught in the crossfire. We know this feels like open-heart surgery on your CX org, and the worry is fair: a migration takes real work. This warranty system migration checklist gives that work a sequence your team can execute, one phase at a time. New claims move to the new system first, and your old claim his
Veeqo vs AfterShip Shipping Rates: Which Is Actually Cheaper?
Executive Summary You have been asked to cut shipping cost, and the first number you see is a label price. Neither tool publishes one for your parcels, so the honest answer on Veeqo vs AfterShip shipping rates is a method: price the label, the software and the support contacts each shipment creates. * Rates are comparable in kind; quote them per parcel. Veeqo offers Amazon's Buy Shipping rates for orders from all channels. AfterShip Shipping offers Discounted labels negotiated by Easyship (Es
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AfterShip Adds 5 New Carriers (1st to 31st May 2026)
Tracking shipments across multiple carriers can be time-consuming and inefficient. That's why AfterShip is proud to announce the integration of 5 new carriers into our platform. With this latest expansion, AfterShip now supports 1,320 carriers, providing businesses with a more comprehensive and seamless shipping solution. This update allows you to manage all your shipments from one central dashboard, making it easier than ever to provide your customers with timely, accurate tracking information.
Tired of Support Tickets? AfterShip vs. Narvar vs. Malomo, Ranked for 2026
Your support team is spending more time answering "Where is my order?" than helping customers with real issues. You know a post-purchase platform is the answer, but which one actually solves the ticket problem instead of just adding another dashboard to your stack? Let's rank them. If you just walked out of a meeting staring at a rising cost-per-contact chart, you already feel the math. Every repetitive "Where is my order?" (WISMO) and "Where is my return?" (WISMR) ticket pulls an agent away fr
Which Platform Cuts WISMO Tickets Most? AfterShip vs Narvar vs Malomo
You've probably heard that WISMO makes up 30-50% of all support tickets. Numbers in that range circulate widely without a traceable, methodologically transparent source behind them, so don't build a business case on one. What isn't in dispute is what kind of ticket WISMO is: the most automatable, lowest-value category in the queue - which makes deflecting it the fastest support-efficiency win available to you. Now run the math on what each of those tickets costs. Every ticket carries agent time
AfterShip vs. Malomo: The Honest Verdict for Shopify DTC Brands
AfterShip vs. Malomo: The 30-Second Verdict for Shopify Brands Your default Shopify tracking page is costing you customers, and you know it. You have narrowed it down to two top contenders: AfterShip and Malomo. But are you choosing a quick fix or a long-term growth platform, and does it matter that Malomo is now part of Redo? Let's break down which is right for your brand's ambitions in 2026. Here is the honest answer before the deep dive. Malomo is a marketing-focused branded tracking page t
Who Owns Post-Purchase CX? AfterShip vs Narvar vs Loop
The Test: Judging AfterShip, Narvar, and Loop on the Total Customer Journey What happens after your customer clicks "buy"? Do they enter a cohesive brand world, or a confusing maze of carrier sites, un-branded portals, and plain-text emails? For most brands, it's the maze. Let's test three post-purchase platforms from your customer's point of view to see who really owns the journey. So this AfterShip vs Narvar vs Loop comparison skips the feature checklist. Instead, we role-play one shopper th
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