Actionable insights and inspiration for eCommerce merchants and marketers

AfterShip Adds 12 New Couriers From August 17 to September 9, 2022

Choosing the right couriers can make all the difference to your brand growth and loyalty, irrespective of whether you own a B2B or B2C business. Delivery is one of the most crucial aspects of the customer experience, in the current market conditions. And to keep your deliveries top-notch and to enhance your customers’ post-purchase experience, we have added new courier partners over the last few weeks. Here are the new additions to our extensive list of carriers who partnered with us between Au

AfterShip Product Reviews

Here’s what our clients and users are saying about our world-class tracking solution.

Announcing AfterShip's SOC 2 Type 1 Compliance

We are proud to announce that AfterShip [https://www.aftership.com/], a leading post-purchase and shipment tracking platform for eCommerce businesses, has completed the SOC 2 Type 1 examination and is officially SOC 2 compliant. What is SOC 2, and why does it matter? SOC (System and Organization Controls) 2 is widely recognized as one of the tech industry's most important and rigorous compliance standards related to managing customer data. SOC 2 is developed by the American Institute of Certifi

Tracking Number Doesn't Work - Is It Fake?

If you are an honest online store, have you ever received customers' complaints about tracking numbers not working? Customers wonder: * Is the tracking number fake? * Is the online store a scam? * Will I really receive my order? * Can I get the money back? All the panic a shopper have can result in canceling orders and multiple customer complaints, and, worst of all—you believe that the tracking numbers are real! In this article, I will tell you the mistake an online store makes and

How to Avoid Failed Delivery Attempts

Have you ever had the experience of a package going back to the sender because the receiver missed the delivery or the delivery address was wrong? Whenever a delivery fails, the delivery man leaves notifies the user regarding the next delivery time or asks the receiver to re-arrange the delivery according to their availability. But there could be unwanted delays due to various reasons such as - the receiver is not available to collect the package or have given a wrong delivery address. In this

Upgrade and get more out of your AfterShip Returns Center plan

We continue to innovate and improve, adding value to the user experience and empowering you toward a seamless returns process. What’s the hoo-ha? We recently did a deep dive into the state of eCommerce and the online shopping experience and the study produced some key findings: • eCommerce is surging—shoppers are buying more online than they do in-store • Customer concerns over quality and sizing remain consistent • 75% of people report that shipping is often unreliable, with issues arising f