Actionable insights and inspiration for eCommerce merchants and marketers
Elevate your eCommerce game with expert tips, data insights, and inspiration from the best in the business. This blog is your resource for thriving in an omnichannel world, retaining more customers, and mastering the post-purchase experience.
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Analyzing Veeqo's Shipping Rates for Mid-Market Retailers
Your CFO wants shipping costs down, and you have been asked to find the platform that gets them there. At 15,000 orders a month, the software line is rarely what moves the total. What moves it is which carrier each label goes to, how much of that choice runs on rules and data, and whether a regional carrier you rely on is supported. The pressure is industry-wide. A February 2026 BCG report on parcel carriers and large shippers in Europe and North America found that "nine in ten shippers and car
5 Best Waybill Tracking Software Competitors Ranked for 2026
Is your team still juggling multiple browser tabs just to trace a single DHL Express waybill from Shenzhen to Chicago? Every tool on this list tracks express courier waybills; the difference is what each one tells you, and your customer, when a shipment stops at customs, and AfterShip goes deepest there. Without a single system, the work stays manual. Someone copies tracking numbers between carrier sites, the status reads "In Transit" for days, and the angry calls come from B2B and retail custo
Your Painless Warranty System Migration Checklist for CX Teams
Migrating your warranty system feels like changing a tire on a moving car. You're worried about losing years of customer data, your team revolting against a new tool, and angry customers caught in the crossfire. We know this feels like open-heart surgery on your CX org, and the worry is fair: a migration takes real work. This warranty system migration checklist gives that work a sequence your team can execute, one phase at a time. New claims move to the new system first, and your old claim his
Veeqo vs AfterShip Shipping Rates: Which Is Actually Cheaper?
Executive Summary You have been asked to cut shipping cost, and the first number you see is a label price. Neither tool publishes one for your parcels, so the honest answer on Veeqo vs AfterShip shipping rates is a method: price the label, the software and the support contacts each shipment creates. * Rates are comparable in kind; quote them per parcel. Veeqo offers Amazon's Buy Shipping rates for orders from all channels. AfterShip Shipping offers Discounted labels negotiated by Easyship (Es
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10 Things You Didn't Know About AfterShip
AfterShip is celebrating its 10-year anniversary! That's right, for the last decade, we've been improving the eCommerce experience for both merchants and customers alike. As with any major milestone, it's natural to look back and reflect on all that's happened leading up to it. So, we hope you're ready to get sentimental with us as we dive into 10 fun facts about our company's history (one for each birthday 🥳.) 1. AfterShip used to be called AwesomeShip When we first started out, we were k
How Personalized Email Marketing Creates a Better Shopping Experience
Imagine that you are an avid online shopper. It's Black Friday and you are eagerly awaiting the biggest sales of the year. You have your list of items ready to go, and you are prepared to spend hours scouring the internet for the best deals. But then, something magical happens. You receive an email from your favorite online store, and it is tailored specifically to your needs and interests. Not only that, but the store is offering you exclusive deals and discounts that are not available to the
8 Amazing Post-Purchase Ideas to Boost Engagement and CX
For many decades, the major focus of eCommerce businesses has been on the pre-purchase stage of the customer journey. And let’s be honest: that’s where most retailers try to get creative and innovate. But with repeat customers accounting for 65% of a company’s revenue, it’s critical to be as (if not more) innovative with your post-purchase strategy. Many retailers stick to generic deals and follow-ups during the post-purchase stage. But these don’t really move the needle for anyone. If you wan
Comparing the 5 Best Email Marketing Platforms
It can be difficult to find the right email marketing platform. There are many different solutions out there, and they all offer different features. So determining which platform is best for your needs is a tough task. In this blog post, we will compare five of the best email marketing platforms available. We will discuss the pros and cons of each platform so that you can make an informed decision about which platform is right for you. For the purposes of the comparison, we will be looking at
Everything you need to know about Customer Experience (CX) for eCommerce
It's no secret that customer experience is important. In fact, it's so important that companies are now starting to focus on it more than ever before. But what exactly is customer experience? And why should you care? Customer experience, or CX for short, refers to the overall feeling a customer has when interacting with a company. This can include everything from the way they're greeted when they walk in the door to the quality of the product they receive at the end. In short, CX is made up of
AfterShip Carbon Report is SGS-Certified
Earlier this year, AfterShip introduced the custom Carbon Report [https://www.aftership.com/green]. As a partner that is committed to helping you achieve your sustainability goals, we knew it was important to give you the ability to see the impacts of your shipping choices. This report empowers you to identify key ways to reduce your carbon footprint. And now, we’re pleased to announce that our custom Carbon Report has earned a special certification. SGS, a global leader in the verification of
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