Protection

Package Protection Claims Process Transparency: What AfterShip, Route and Corso Publish

Why a Transparent Claims Process Is the Only Metric That Matters The package is gone. The claim went in. And then nothing. No status. No update. Nothing to tell the customer emailing you twice a day. Your support team cannot answer, because your provider has not told you anything either. The peace of mind you sold at checkout is now a brand problem. Most teams shopping for a replacement are reacting to a denial. The harder problem is invisibility: a claim nobody can see while it is open. A de

Redo Package Protection vs AfterShip: Is It Worth Paying?

What Is Redo's "Free Returns" Model, Really? The promise of "free returns" is the holy grail for DTC brands. Redo offers a tempting path: let customers pay for package protection, and use that money to fund returns. It sounds like a perfect solution. But have you run the numbers on what it really costs your brand? Before you can run those numbers, you need a distinction almost no comparison article makes. Redo sells two separately priced products, and merchants routinely bundle them into one c

Tired of Shipping Protection Costs? AfterShip's Answer for DTC Brands in 2026

The Hidden Costs of Your "Simple" Shipping Protection You are paying an insurance premium for shipping protection on every order. But when a package goes missing, are you really protected? Or are you sending your best customers into a frustrating, third-party claims process that damages your brand? Whether you pay that premium or pass it to the customer, you still own the outcome. That insurance premium looks small on a single order. At 1,000 to 10,000 orders a month, "1 to 2%" stops being a r