AfterShip is an end-to-end, omnichannel solution that sparks loyalty and optimizes customer touchpoints to boost efficiency for global brands and retailers. Its solutions include shipment tracking, returns management, estimated delivery prediction, multi-carrier shipping, shipping protection, and carbon footprint accounting software. AfterShip users only need one suite for all their fulfillment needs.
With a team of 450 people, with 66% comprised of engineers and product managers, AfterShip ensures that each solution is easy to use, reliable, and frequently gets new feature releases. AfterShip works with over 17,000 customers, including large retailers and Fortune 500 companies. As of March 2023, AfterShip Returns partners with over 4,000 paid customers to provide advanced returns and exchange capabilities.
Being platform agnostic, AfterShip Returns connects to custom experiences, Shopify, Shopify Plus, BigCommerce, WooCommerce, and more. AfterShip Returns plugs directly into an extensive partner ecosystem of over 23 carriers and 20 technology partners, such as Klaviyo, Gorgias, and Salesforce. Lastly, AfterShip provides in-depth API and webhook documentation for quick and easy connectivity.
AfterShip Returns is a returns management software that uses automation to help eCommerce retailers deliver a positive returns and exchange experience, optimize return costs, and retain more revenue.
AfterShip Returns provides retailers with branded returns page, incentivized exchanges, partial returns for bundles, store credits, in-store returns, rule-based automation, automated resolutions, label generation, drop-off, green returns, and an analytics dashboard.
AfterShip Returns supports auto-label generation and package tracking for exchanges and new orders without additional connectors or apps. This means that brands on AfterShip can save on additional costs and time by using a single platform. AfterShip Returns allows brands to leverage 310,000+ drop-off locations worldwide, including label-free and box-less returns.