Warranty

Warranty management software

Warranty automation that eliminates manual processes, enhances the customer experience, and improves product strategy with unlock insights.

Trusted by the world’s biggest brands

Retailers and shoppers need streamlined warranty claims

Warranties and recalls are key to safety for customers and businesses. However, the process can be tedious with difficult submission methods and poor communication. While some companies consider scaling their warranties using return solutions, these don't efficiently ship repairs or replacements, often necessitating further customer service intervention. AfterShip Warranty provides a separate, comprehensive platform for managing warranty and recall claims. This solution expedites resolution processes through proactive alerts, efficient reverse logistics, and tailored information gathering, transforming a challenging aspect into a positive customer experience.

Automated warranty management tools improving customer and retailer experience

Accelerate warranty and recall processing with a self-serve warranty portal and reverse logistics.

Up to 55%

reduction in warranty costs after integrating warranty management solution

Key features

Warranty Reverse Logistics

Streamline reverse logistics by enabling shipping label auto-generation and upload for shopper shipment, repair, and replacement. Simplify shopper drop-off with clear instructions and information.

Warranty Management Dashboard

Centralize warranty requests and take action with approvals, rejections, and logistics management. Automate the entire warranty process to reduce lengthy lead times and save costs.

Omnichannel Warranty Claims

Accept warranty requests for purchases across channels, including physical locations and third parties like retailers and dealers. Speed up processing by consolidating requests into one system.

Eligibility Rules

Cut down on return fraud and auto-reject ineligible items or requests based on factors like return window or product type. Clearly outline item eligibility to set shopper expectations.

Reduce warranty or recall-related support tickets with a branded experience and proactive status notifications.

50%

of shoppers would return to retailer with a good warranty experience

Key features

Branded Warranty Page

Empower shoppers to self-submit warranty claims, collecting all necessary info with a fully customizable page. Deliver a streamlined experience while strengthening brand consistency.

Warranty Notifications

Keep shoppers updated at each stage of the warranty process through automated notifications. Leverage proactive updates to reduce warranty-related customer service tickets and boost shopper trust.

Product Recall

Maintain shopper trust by enabling self-service recall requests. Reduce request workload, quickly resolve issues, and improve shopper satisfaction with centralized recall management.

Warranty Resolutions

Reassure shoppers with customizable resolutions that align with your warranty policy, like repairs and replacements. Leverage unified logistics to seamlessly ship these resolutions to the customer.

Improve products and the shopper experience with claim, issue identification, and resolution insights.

Up to 80%

improvement in product quality due to warranty insights

Key features

Analytics Dashboard

Reduce warranties and improve products with an intuitive dashboard, at-a-glance insights, and historical data. Track warranties in one place and analyze vital data for long-term success.

Issue Identification

Set up relevant warranty reasons and unlock deeper issue insights with photo uploads and problem descriptions. Categorize products to analyze common issues and expedite product improvements.

Eliminate manual processes

Accelerate warranty and recall processing with a self-serve warranty portal and reverse logistics.

Up to 55%

reduction in warranty costs after integrating warranty management solution

Key features

Warranty Reverse Logistics

Streamline reverse logistics by enabling shipping label auto-generation and upload for shopper shipment, repair, and replacement. Simplify shopper drop-off with clear instructions and information.

Warranty Management Dashboard

Centralize warranty requests and take action with approvals, rejections, and logistics management. Automate the entire warranty process to reduce lengthy lead times and save costs.

Omnichannel Warranty Claims

Accept warranty requests for purchases across channels, including physical locations and third parties like retailers and dealers. Speed up processing by consolidating requests into one system.

Eligibility Rules

Cut down on return fraud and auto-reject ineligible items or requests based on factors like return window or product type. Clearly outline item eligibility to set shopper expectations.

Enhance the customer experience

Reduce warranty or recall-related support tickets with a branded experience and proactive status notifications.

50%

of shoppers would return to retailer with a good warranty experience

Key features

Branded Warranty Page

Empower shoppers to self-submit warranty claims, collecting all necessary info with a fully customizable page. Deliver a streamlined experience while strengthening brand consistency.

Warranty Notifications

Keep shoppers updated at each stage of the warranty process through automated notifications. Leverage proactive updates to reduce warranty-related customer service tickets and boost shopper trust.

Product Recall

Maintain shopper trust by enabling self-service recall requests. Reduce request workload, quickly resolve issues, and improve shopper satisfaction with centralized recall management.

Warranty Resolutions

Reassure shoppers with customizable resolutions that align with your warranty policy, like repairs and replacements. Leverage unified logistics to seamlessly ship these resolutions to the customer.

Unlock warranty insights

Improve products and the shopper experience with claim, issue identification, and resolution insights.

Up to 80%

improvement in product quality due to warranty insights

Key features

Analytics Dashboard

Reduce warranties and improve products with an intuitive dashboard, at-a-glance insights, and historical data. Track warranties in one place and analyze vital data for long-term success.

Issue Identification

Set up relevant warranty reasons and unlock deeper issue insights with photo uploads and problem descriptions. Categorize products to analyze common issues and expedite product improvements.

Seamless integration

Global carrier network

Leverage our global network of carriers to offer automated label generation and drop-off return services. Our network of carriers covers 95% of customers worldwide.

Multi-platform support

Seamless integration to your eCommerce store is essential for smooth operations. Integrate seamlessly into platforms such as Shopify, Shopify Plus, BigCommerce, and Magento without lengthy development.