On Track: Turning Returns into an Additional Source of Revenue

📊Key Insight: Returns can be confusing and sour a customer's experience. Go beyond your customer’s expectations and create another touchpoint for customers to shop anew. As customer journeys evolve and become more complex, returns become ever more crucial. Seamless return experiences mean minimizing the risk of confusion while contributing to long-term customer satisfaction. Improving returns presents an invaluable opportunity, even helping your experience stand out among competitors. Accordi