CR Lin

LTL Shipping Software: A 2026 Guide for 3PLs & Retailers

A freight shipment does not fail the customer in the line haul. It fails at the appointment. Parcel scans arrive continuously; freight milestones arrive hours apart and often in batches, and the event that generates the support ticket is the delivery appointment nobody told the customer about. The software managing that shipment was built for freight procurement, not for your brand's customers, and in 2026 that is no longer sustainable. Your CX team knows this before your dashboard does. A cust

Choosing an Email System: A Guide for Mid-Market Retail

If you are shopping for an email system for mid-market retail, you are probably asking the wrong question. Most teams ask which tool sends the best post-purchase email: Klaviyo, HubSpot, or something else. But your campaign builder is not the problem. Klaviyo and HubSpot are very good at what they were built for, including promotions, lifecycle flows, segmentation, and revenue attribution before the order ships. The chaos starts after checkout. Your support queue fills with "Where is my order?