Harsh Saxena

AfterShip vs Narvar: The CX Leader's Verdict on Ticket Reduction in 2026

Baymard Institute found in 2026 that 51% of shoppers rank checking order status or delivery tracking among the most important account features a retailer can offer. A separate Baymard benchmark found that 67% of test sites fail to consistently provide all key order-tracking details. The distance between those two figures is your support queue. If you run post-purchase for a brand shipping 50,000 to 500,000 orders a year, closing that distance is not a branding exercise. It is a cost line, and

Tired of Managing Returns Via Email? Here's the Fix

The Real Cost of Your "Free" Email Returns Process How much of your team's day is spent forwarding emails and making return labels? If the honest answer is "more than I'd like to admit," you're not failing at operations. You're outgrowing a process that quietly stopped scaling. Handling returns over email feels free because there's no line item for it. But the cost is real; it's just buried in your team's calendar, your refund errors, and your customers' patience. Consider a common pattern: a