The AI post-purchase platform built for agentic commerce.
Trained on the industry's largest ecommerce post-purchase dataset. Your team works smarter. Shoppers feel the difference.
Exception handling
Solve shipment problems before they're felt.
AfterShip Agent pulls the full context of a shipment exception, from order history to carrier performance, and drafts a fix for approval. It gets sharper with every decision made.
While the package is being held at the carrier facility, AfterShip Agent drafts a message to the customer requesting the correct address or coordinates with the carrier to arrange redelivery, saving a potential return.
Whether the shipment is lost by the carrier or triggers your own custom exception rule, your agent kicks off a carrier investigation or claim and recommends the resolution that fits your policy, before a WISMO ticket comes in.
The moment a carrier scans an RTS package, your agent assesses the root cause, alerts your warehouse to hold the inbound shipment, and drafts a customer message notifying them of the refund, reshipment, or address confirmation for your approval.
RMA Review
No more all-or-nothing return rules.
AfterShip Agent checks every return against 100+ risk indicators and hands you a clear verdict with the evidence behind it, fast-tracking the returns you can trust and flagging the ones that need your review before they cost you. Currently available in the US only.
High-risk RMAs get flagged, backed by evidence.
When a return shows fraud signals, like a full-order return or a history of habitual returns, AfterShip Agent surfaces every red flag across your systems and routes the case to you for the final call.
Low-risk RMAs practically run themselves
For returns that still need a quick check, AfterShip Agent gets you to resolution in seconds, even triggering the refund or exchange while the return is still in transit, for a faster, happier customer.
AI EDD
Give shoppers a delivery
date they can trust.
Carrier estimates are a guess, but AfterShip's AI EDD predicts delivery dates with up to 95% accuracy, trained on 11B shipments and the industry's largest carrier network. Show it on the product page, at checkout, and on the tracking page, for fewer WISMO tickets down the line.
“We love having AI EDD on our product pages. It has been beneficial for conversions.”
Product Recommendations
Show shoppers exactly what
they'll want next.
AfterShip's AI recommendation engine turns purchase signals into product recommendations that fit each shopper. Add it to key shopper touchpoints, from checkout to tracking pages to exchange recommendations.
AfterShip
Agent-friendly ecosystem
Agentic commerce, your way.
AfterShip is open to the AI ecosystem through MCPs, one-click connectors, and open APIs so agents already in your stack can act on AfterShip data directly.
Live: Post-purchase and Channels MCP servers, and connectors for Claude, ChatGPT, and Shopify Sidekick.
Powered by AfterShip Intelligence
11B+
Shipments
1,300+
Carriers
20K+
Customers
AfterShip Intelligence is the AI engine for ecommerce post-purchase, the data layer and proprietary domain models powering AfterShip Agent and every intelligent feature.
