Teddy Chan
CEO & CTO @ AfterShip
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How Many Times Do People Track a Package?
An important question that comes in my mind when I ask myself how important it is for an online store to allow customers to track their orders within the website. How frequent do people track a shipment? UPS suggests 2/0.42 times per shipment based on their 2012 fact sheet. * Daily delivery volume =16.3 million packages & Â documents * Online tracking Average =Â 39.5 million daily tracking requests Let's do some simple Maths. Assume your online store: * Monthly sales = Â **5,000 orders / s
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