Returns Center features

Revolutionize returns and exchanges

Minimize returns and maximize your profits with flexible exchange options.

Revolutionize returns and exchanges

How to drive revenue from returns?

Exchange! Give customers the option to exchange their returns with any item from your store. Seamless and customer-centric exchange options drive customer satisfaction, sales, and brand loyalty.

Drive repurchases

Drive repurchases

Drive exchanges from your returns to encourage repeat sales and retain revenue.

Simple setup

Simple setup

Easily configure exchange and returns settings to align with your returns policy.

Promote customer retention

Promote customer retention

Allows customers to exchange their returns for any item on your store that feels like shopping.

Works well with other platforms

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shopify logo whitebg
Shopify plus
Magento
Bigcommerce
Woocommerce
Squarespace

42%

42% of customers made new purchases online while returning items.

A return experience that feels like shopping

A return experience that feels like shopping

Allows customers to find the right replacement with a one-click exchange.

  • Exchange return items with any product
  • Select available product variants for exchange
  • Replace returns with the same item
    New
  • Show in-stock variants only
A return experience that feels like shopping
Recover lost revenue with additional sales

Recover lost revenue with additional sales

Send customers into another shopping spree. Allow them to choose any product in your catalog at the value of their current return order.

  • Refund the excess return order value
Recover lost revenue with additional sales
Offer bonus credits to encourage exchanges

Offer bonus credits to encourage exchanges

Reward customers who choose to exchange instead of return with bonus credits.

  • Offer free shipping for exchange orders
  • Set custom shipping rates for exchange orders
    (coming soon)
Offer bonus credits to encourage exchanges
Allow refund to store credit

Allow refund to store credit

Offer refunds as store credits to encourage customers to come back again and shop more.

Allow refund to store credit
Refund faster. Repurchase earlier.

Refund faster. Repurchase earlier.

Process partial or full refunds faster to boost customer loyalty and encourage repurchase.

  • Refund automatically (Shopify & Shopify Plus)
  • Issue gift card automatically (Shopify Plus)
Refund faster. Repurchase earlier.

Give your customers an engaging & seamless return experience to retain brand loyalty.