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How to drive revenue from returns?
Exchange! Give customers the option to exchange their returns with any item from your store. Seamless and customer-centric exchange options drive customer satisfaction, sales, and brand loyalty.
Works well with other platforms
42%
42% of customers made new purchases online while returning items.
A return experience that feels like shopping
Allows customers to find the right replacement with a one-click exchange.
- Exchange return items with any product
- Select available product variants for exchange
- Replace returns with the same itemNew
- Show in-stock variants only
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Recover lost revenue with additional sales
Send customers into another shopping spree. Allow them to choose any product in your catalog at the value of their current return order.
- Refund the excess return order value
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Offer bonus credits to encourage exchanges
Reward customers who choose to exchange instead of return with bonus credits.
- Offer free shipping for exchange orders
- Offer the original value of discounted items for exchange orders New
- Set custom shipping rates for exchange orders (coming soon)
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Allow refund to store credit
Offer refunds as store credits to encourage customers to come back again and shop more.
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Refund faster. Repurchase earlier.
Process partial or full refunds faster to boost customer loyalty and encourage repurchase.
- Refund automatically (Shopify & Shopify Plus)
- Issue gift card automatically (Shopify Plus)
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