Flexible plans that grow with you

Features

• Interactive returns page

  Give your customers an engaging & seamless return experience to retain brand loyalty.

• Returns management portal

  Gain visibility into all the return requests in one place to fasten your return process.

• Email notifications

  Give proactive updates of returns status to drive customer loyalty and reduce enquiries.

• Manual approval & label upload

  Manually upload a pre-paid return label if the carriers are not yet supported.

• Discounted USPS labels

  Generate discounted USPS pre-paid return labels. No minimum shipping volume.

• Returns window settings

  30-day or 60-day return policy? Set return window easily to avoid unnecessary returns.

• Return reasons settings

  Collect feedback from customers while keeping the returns process seamless.

Features

Everything in Free, plus:

• Single zone & routing rule

  Set up smart routing rules to ensure items are sent back to the right place at minimal cost.

• Non-returnable rules

  Limit your customers to submit only one return request for the same order to reduce cost.

• Auto approval & label generation

  Automatically generate pre-paid return labels upon approval to accelerate return process.

• FedEx, UPS, DHL, & 17 carriers

  Automatically generate pre-paid return labels upon approval to accelerate return process.

• FedEx QR code (US only)

  Allow customers to return to the store and shop more when they return products physically.

• Integration with AfterShip tracking

  Sync shipments to AfterShip to easily monitor delivery statuses of all return shipments.

Features

Everything in Pro, plus:

• Enterprise SLA

  Enjoy promised customer support and API uptime SLAs with our enterprise plan.

• Dedicated account manager

  Your dedicated customer success manager provides proactive service, ensuring your success with Returns Center

• Quarterly account reviews

  Your dedicated success manager will go through your metrics and usage, introduce new features, and share best practices

• Custom integration

  Get professional help to integrate with external systems or carriers. Enterprise only.

• Custom API rate limit

  We will provide a custom API rate limit based on your tracking volume.